- Check-in time is 12 noon and check-out time is 11 am. - Guests must be above the age of 18 years to check in. The retreat also welcome teenagers between the age of 16 and 18 years if they are accompanied by a parent or guardian. - Guests between the age of 16 to 18 years require the written consent of their parent or guardian to access certain facilities and treatments, which can be taken during check-in. - Non-resident guests will not be allowed to visit guests in residence. - Guests' are strongly advise NOT to leave the wellness centre during the duration of their stay. - All guests are provided with a kurta-pyjama which can be worn at all times during their stay. (Sizes to be provided) - Naad does not offer cross gender massages. - Swimwear is not provided or retailed at Naad. Guests are requested to carry their own swimwear if they wish to use the pool. - Naad is strictly an alcohol and tobacco-free wellness centre. - Smoking in the room or any public area will warrant a housekeeping charge of Rs. 5000. - All meal plans, including refreshments shall be customized by the resident Ayurvedic and Naturopathic physicians. - Tea, coffee and non-vegetarian foods will not be served at the restaurant and outside food is not permitted. - Naad does not offer room service and guests are requested to visit Ahara restaurant at the lobby level for all meals, beverages and refreshments. - The use of cellphones are not permitted in the treatment zones and public areas. - Guests are also requested to restrict their cellphone, tablet and laptop usage to the privacy of their rooms. - Guests are requested to be mindful of the privacy of others on the property while taking pictures. - Pets are not permitted on the property

- On cancellation of upto 72 hours prior to the date of check-in, the guest is entitled to receive 75% of the amount - On cancellation of upto 48 hours prior to the date of check-in, the guest is entitled to receive 50% of the amount - No amount will be refunded if a cancellation is made 24 hours prior to check-in - Guests are entitled to receive a 100% refund if a reservation is cancelled at least 96 hours prior to check-in. - The applicable refund will be credited back to the account the payment was made from within 7 working days. - Credit/Debit card cancellations will be charged 5% extra. Rescheduling: Guests must reschedule their visit at least 48 hours prior to check-in and the fresh dates must be availed within a period of 4 months. Guests can write to reservations@naadwellness.com for any cancellation and rescheduling requests.

# Note: ''For all refunds, the payment gateway charges, service charges and taxes will be deducted. Only the balance will be paid''.