Arrival and Departure Policy

Check in - 1200 PM Early arrival is subject to availability.For guaranteed early check-in, reservation needs to be made starting from the previous night.

Check out - 1000 AM Late check-outs are available on request and subject to availability.

Terms& Conditions

• According to government regulations it is mandatory for guests to present valid photo identification at the time of check-in. A valid Photo ID has to be carried by every person above the age of 18 staying at the hospital. 
• The identification proofs accepted are Driving License, Voter ID Card, Aadhar card and Passport.  
• You must be at least 18 years of age to check-in and register for a room. Or, if you are a treatment seeker/ student, you must be accompanied by your parent’s.
• The Package cost quoted is based on your period of stay. Package rates are subject to change as a result of changes in your arrival dates.
• All the reservations shall be confirmed upon receiving an advance of 50% amount of the total amount. You are requested to pay the balance amount (Mentioned in the Order form) at the time of check in upon arrival at Jivagram.  No partial payment or cheque will be entertained.
• Early check-in is subject to availability of rooms and at the discretion of Jivagram management. In case of confirmed early check-in, you are advised to consider making a reservation for the evening prior to your arrival on chargeable basis.
• Please check with the Front Desk at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 1200 PM to 0600 PM and a full day room charge may be incurred for late check-out post 0600 PM.
• All valid credit or debit cards are accepted except for American Express and Rupay card. 
• Jivagram don’t exchange any foreign currency neither accepts as a payment. 
• Strict action will be taken against any guest resorting to inappropriate behavior or any activity which is against the rules and regulations of the Jivagram after the allegations have been investigated and proved. 
• Guests shall be liable for any damage and tear to Jivagram asset and shall always keep their rooms in a good condition and maintain hygiene and cleanliness. 
• Smokingand consuming alcohol is strictly prohibited at Jivagram. 
• Consumption of non-vegetarian food is not allowed inside the Jivagram premises. 
• No outside foods are allowed inside the Jivagram premises. 
• All approved visitors will be screened and allowed to meet the patients between 1000 AM - 0500 PM at the reception area. No visitors will allowed to meet the patients in rooms or at the dining hall. 
• Visitorsare encouraged to remain six feet from patients at all times and required to wear a mask and should wash or sanitize their hands before visiting a patient.
• Install ArogyaSetu app on your mobile. In accordance with the Government recommendation, only if App shows a green color indicating low risk, will you be permitted.
• Send Covid free certificate/fit to travel certificate. (24 to 48 hours prior to your arrival) (Applicable for all Foreign Nationals)
• Carry you latest medical reports, if any
• If you develop any symptom of cold, sore throat, dry cough, diarrhea or difficulty in breathing prior to your appointment at Jivagram, kindly call and inform us so that the doctor can suggest whether your treatment plan needs to be altered or postponed.

• Any cancellation received 15 days (inclusive) prior to your date of arrival will not incur any cancellation charges.
• Any cancellation received between 8 to 14 days (inclusive) prior to your date of arrival will incur a charge of 50% cost of your total package.
• Any cancellation received between 0 to 7 days (inclusive) prior to your date of arrival will incur a charge of total package.