Terms & Conditions and Privacy Policies

Terms and Conditions

These Terms of Use (“Terms”) apply to a users’ (“User/Your”) access to, and use of, the Website [http://ayuruniverse.com, https://ayuruniverse.com]. The Website is operated by [Grannus Premier Wellness Services Pvt Ltd], and its subsidiaries, licensees, and affiliated companies (collectively, “AyurUniverse/We”).

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party or manufacturer or brand owner and so expressly mentioned, AyurUniverse owns all Intellectual Property Rights to and into the digital assets, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, trademarks, trade names, service marks, designs, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from this Website without obtaining authorization from AyurUniverse.

User Security

By registering with the digital assets you can access or view the prices, product details, and submit purchase orders electronically. You are responsible for using the digital assets in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.

Warranties

AyurUniverse makes no warranty for any damage suffered by customers from use of the services on this site. Furthermore, it makes NO warranty that:

  • The information on the website is a substitute to proper consultation and treatment from a AyurUniverse Verified Vaidya, or other registered medical practitioners;
  • The results that may be obtained from the use of the any services offered through the digital assets will treat any disease.
Usage Restrictions

You agree not to use the digital assets for any of the following purposes:

  • Circulate or spread any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Convey material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer/network systems which may include Interfering with any other person’s use or enjoyment of the Website
  • Breaching any applicable laws.
  • Interfering or disrupting networks or websites connected to the digital assets.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of AyurUniverse.
  • Any activity which results in manipulation, defacement, hijacking, hacking, etc., of the Website.
  • Use the digital assets to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including threatening or obscene material or engage in any kind of illegal activity.
  • Engage in any fraudulent, abusive or illegal activity, including but not limited to any prohibited activity outlined in the Information Technology Act, 2000, communication or solicitation designed or intended to fraudulently obtain the password or any private information of any use
  • Cache or permit caching by any person.
  • Rent, lease, sell, sublicense, or lend your access to the digital assets.
Charges

The firm will charge freight or handling charges or shipping charges, international payment gateway charges and/or statutory taxes as applicable.

Limitation Of Liability

In no event will we be liable for damages of any kind, including, without limitation, direct, incidental,consequential damages (including, but not limited to, damages for lost profits, business interruption, and loss of programs or information) arising out of the use of or inability to use our digital assets, or any information provided on the digital assets, or in the products any claim attributable to errors, omission, or other inaccuracies in the products or interpretations thereof.

Indemnification

User agrees to indemnify, defend and hold AyurUniverse or its owners harmless from and against all losses, expenses, damages and cost, including reasonable attorney’s fees, arising out of or related to any misuse by the user of the content and services provided on the digital assets.

Governing Law

The laws of India shall apply and courts in Bangalore, Karnataka shall have jurisdiction in respect of all the terms, conditions and disclaimers. The firm reserves the right to make changes to the digital assets and the terms, conditions and disclaimers at any time and without information to the customer/customers of the services.

Software Available on the Digital Assets

Software or information (if any) that is made available for use or download from the digital assets ("Software") is the copyrighted work of AyurUniverse and/or its Licensors. Your use of the Software is governed by the terms of the end user license agreement (“License Agreement”), if any, which accompanies or is included in the Software. You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.

Notices

User agrees to indemnify, defend and hold AyurUniverse or its owners harmless from and against all losses, expenses, damages and cost, including reasonable attorney’s fees, arising out of or related to any misuse by the user of the content and services provided on the digital Notices under these Terms may be given by AyurUniverse and the Customer in writing by delivering them by hand or by sending them by post to the last address given by the Customer and in the case of AyurUniverse to the contact address mentioned on the digital assets.

In addition, AyurUniverse may also publish notices of general nature, which are applicable to all Visitors or Customers in a newspaper or on its digital assets. Such notices shall have the same effect as a notice served individually to each Visitor or Customer.

In the case of hand delivery, cable, telex, facsimile notices or electronic communication, notices or instructions will be deemed served 7 days after posting or upon receipt as the case may be. Documents, which may be sent by electronic communication between the parties, may be in the form of an electronic mail, an electronic mail attachment, or in the form of an available download from the digital assets. AyurUniverse shall be deemed to have fulfilled any legal obligation to deliver to the Customer, if any such document is sent via electronic delivery at the electronic mail id last provided by the Visitor or Customer. Any instructions received from the Customer/Visitor by means of electronic delivery or by facsimile would be deemed to have been sent on paper.

Modification of These Terms of Use

AyurUniverse reserves the right to change the terms, conditions and notices under which the digital assets are offered, including but not limited to the charges, if any, associated with the use of the digital assets. It shall be the sole responsibility of the user to regularly review these terms and conditions. The user’s continued use of the digital assets shall constitute his/her/its acceptance of any such changes to this policy.

Termination/Access Restriction

AyurUniverse reserves the right, in its sole discretion, to terminate your access to any or all digital assets and the related services or any part or portion thereof, at any time, without notice.

Materials provided by you

AyurUniverse does not claim ownership of the materials you provide to AyurUniverse (including registration data, feedback, suggestions etc) or post, upload, input or submit to any of the digital assets or its associated services (Submissions). However by posting, uploading, inputting, providing or submitting your Submissions, you are granting AyurUniverse and its group companies/affiliates the use of your Submissions in connection with the operation of their businesses including publishing your name in connection with your Submissions. AyurUniverse shall not use or sell user identifiable data contained in the Submissions. However, AyurUniverse has the sole & exclusive right to use, transfer or otherwise deal with compiled user aggregated data as not restricted by law.

Modification of These Terms of Use

AyurUniverse reserves the right to change the terms, conditions and notices under which the digital assets are offered, including but not limited to the charges, if any, associated with the use of the digital assets. It shall be the sole responsibility of the user to regularly review these terms and conditions. The user’s continued use of the digital assets shall constitute his/her/its acceptance of any such changes to this policy.

Information on Products and Services

The information (including without limitation advice and recommendations) and services on this Website are intended solely as a general educational aid and does not constitute a recommendation to buy any products, etc. discussed therein by AyurUniverse.

Any decisions will be based solely on your own discretion and evaluation of the products of AyurUniverse and your need for the same. While adequate care would be taken to ensure completeness, accuracy etc. of the information/services provided, AyurUniverse shall in no circumstances be liable for any loss or damage caused by your reliance on information obtained through this Website. It is your sole responsibility to evaluate the completeness, accuracy or usefulness of any opinion, guidance or other content made available on this Website. You should consult your own legal counsel, business Advisor and tax Advisor as to the legal, business, tax and related matters concerning any policies with respect to which guidance is sought or given.

Message Boards/Chat Rooms

The site provides message boards & chat rooms for user discussions. We expect our viewers to exercise due caution before transacting on any message posted on the boards/chat rooms. We request the participants not to misuse the boards & chat rooms by posting malicious & ill intentioned messages. The messages posted on chat rooms & message boards are the views of the individual posting them. We will not assume any liability on account of the message posted on message boards & chat rooms.

Security Practices and Procedures

Our Company complies with reasonable security practices and procedures to protect the sensitive and personal information collected by us. Regular audits are conducted to ensure that reasonable security practices and procedures are in place.

Cookies

AyurUniverse uses "cookies" to track usage patterns, traffic trends and user behaviour, as well as to record other information from the website. For certain services provided on this website, cookies allow AyurUniverse and/or its group companies/affiliates to save information locally so that you will not have to re-enter it the next time you visit. Many content adjustments and customer service improvements are made based on the data derived from cookies. The information we collect from cookies will not be used to create profiles of users and will only be used in aggregate form.

The User may set his/her/its browser to refuse cookies. If the User so chooses, the User may still gain access to most of the Website, but the User may not be able to conduct certain types of transactions (such as shopping) or take advantage of some of the interactive elements offered.

If the User uses any of the sharing features that may be offered by the digital assets, the User’s friend's email address will not be retained on AyurUniverse Website or used in any way by AyurUniverse or its group companies/affiliates.

Security Practices and Procedures

Our Company complies with reasonable security practices and procedures to protect the sensitive and personal information collected by us. Regular audits are conducted to ensure that reasonable security practices and procedures are in place.

Additional Terms and Conditions
  • You are accepting these terms and conditions (after having read, understood and accepted the brochure/ prospectus/ sales literature/ terms and conditions of the Policy as available on the Company’s website) and declare and confirm that all the statements made by you herein/ documents submitted, if any, are complete and accurate and you have complied with the need to disclose all the material facts for considering your acceptance which shall be the basis of contract with the Company.
  • You understand that the Policy shall become void at the Company’s option, in the event of any untrue or incorrect statement, misrepresentation, non-description or non-disclosure of any material fact, in the proposal form/personal statement, declaration and connected documents or any material information having been withheld by you or anyone acting on your behalf.
  • You understand that the Policy shall become void at the Company’s option, in the event of any untrue or incorrect statement, misrepresentation, non-description or non-disclosure of any material fact, in the proposal form/personal statement, declaration and connected documents or any material information having been withheld by you or anyone acting on your behalf.
  • You consent to and authorize the Company and /or any of its authorized representatives to seek medical information from any hospital/medical practitioner or any other related entity that you have attended or may attend in future concerning any disease or illness or injury.
  • You consent to provide a valid age proof and identity proof at the time of claims or any other time when required by the company.
  • You consent to receive information from the Company through hard copy documents and electronic or telecommunication mediums from time to time. You authorize the Company to exchange, share or part with the information relating to the contact details and information with other AyurUniverse group Companies as may be required and you will not hold the Company or any other group company of AyurUniverse and their agents liable for use of this information.

Privacy Policies

This "Privacy Policy" is subject to the terms of use of the website www.ayuruniverse.com, and comes into effect from the date and time a user registers with the Website, and accepts the Terms of Service laid out therein. By using the Website, or its Services, the User consents to collection, storage, and use of the personal information you provide (including any changes thereto as provided by the User) for any of the services that AyurUniverse offers.

Our Privacy Policy sets out how "AyurUniverse/We/Our" collects, use, share and protect information provided by you while browsing or booking the wellness packages made available to you through the Website (collectively, the "Service"), and your choices about the collection and use of your information.

1. COLLECTION OF PERSONAL INFORMATION

In the course of providing the Services to you, AyurUniverse collects the following information:

1.1. Personal information such as your username, password, e-mail address and phone number when you register for an AyurUniverse account.

1.2. If you log into AyurUniverse through a social networking account, we may collect and store information about you from that social networking account, including your name, email address, gender, birthday, profile photograph, and other information associated with your social networking account. By connecting your account to social networking account, you are sharing your user name and profile picture with other users of that service and with the users of AyurUniverse. In addition, we may automatically post to your social networking account certain types of activity from your use of the AyurUniverse. By allowing us to do so, your friends and contacts who have access to view information about your social networking account will also be able to see that you used AyurUniverse and the activity you engage in on AyurUniverse. Please be aware that access to this information is in large part controlled by the Privacy Settings you choose on the relevant social networking service, which may may also import, use, and retain this information.

1.3. User Content such as photos and comments, and other materials that you post to AyurUniverse. The information that you post to the Website is intended for public consumption, including your reviews, photos, and comments. We may display this information on the Website, share it with businesses, and further distribute it to a wider audience through third party sites and services.

1.4. We may automatically collect some information about your hardware devices when you access AyurUniverse. For example, when you utilize the Website, we may collect your internet protocol ("IP") address and the type of mobile device you use and your geographic location. We also may collect information about your activity on AyurUniverse, such as information about your account usage, as well as information about how you interact with the Website. We may combine this automatically-gathered information with other information, including personal information we have collected about you.

1.5. Communications between you and AyurUniverse.

2. USE OF YOUR INFORMATION

2.1. In order to provide a personalized browsing experience, AyurUniverse may collect information from the User, and the User agrees that AyurUniverse may use such information to improve its marketing and promotional efforts, to analyze usage, improve the content of AyurUniverse, product offerings, and to customize AyurUniverse's content, layout, and services, in order to improve AyurUniverse and better tailor it to meet the needs of the User.

2.2. To extend this personalized experience, AyurUniverse, and third parties we partner with, may track the IP address of a User's device and save certain User data on the User's device in the form of cookies. AyurUniverse uses this data to deliver web pages to the User upon request, to customize the site to the interests of the User, to measure traffic within the Website, and let advertisers know the geographic locations of the Users. Such portion of the User data provided by a User to AyurUniverse that may be personal or sensitive in nature, will not be provided to third parties without previous consent of the user concerned. User data of a general nature, such as demographic trends, location etc. may however be revealed to external parties.

2.3. We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our service.

2.4. We use third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

3. SHARING YOUR INFORMATION

3.1. We may share your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that AyurUniverse is part of, or that become part of that group ("Affiliates"). Affiliates may use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates' own services (including by providing you with better and more relevant experiences). But these Affiliates will honour the choices you make about who can see your photos.

3.2. We also may share your information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Services to you. Our service providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.

3.3. The services that are offered through the Website are be provided by third-party providers. We also outsource some of AyurUniverse's functions to third-party providers, such as technical and customer support, tracking and reporting functions, quality assurance testing, payment processing functions, and other services. We may share information from or about you with these third-party providers so that they can perform their services or complete your requests.

3.4. We may share information from or about you (such as your age and gender) and your use of the Website (such as which businesses you bookmark or call) with businesses on AyurUniverse.

3.5. AyurUniverse may share sensitive personal information of a User with any third party without obtaining the prior consent of the User in the following limited circumstances:

3.5.1. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms of Service, this Privacy Policy, or for complying with the applicable laws and regulations.

3.5.2. AyurUniverse proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. AyurUniverse also ensures that the recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

4. STORAGE OF INFORMATION AND RETENTION OF CONTENT

4.1. We have implemented procedures to help protect the information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your Information. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR ACCOUNT INFORMATION AT ALL TIMES.

4.2. The User is solely responsible for maintaining confidentiality of the User's password and User identification. The User shall be solely responsible for all activities and transmission performed by the User through his User identification. AyurUniverse assumes no responsibility or liability for the improper use of information relating to such usage of credit cards and/or debit cards by the User, whether online or off-line.

4.3. At the time of deleting your account, AyurUniverse shall remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Site or to comply with legal obligations.]

AyurUniverse may change or amend this Privacy Policy from time to time to incorporate necessary future changes.


Cancellation Policy

No cancellations will be entertained once the payment has been made.